Information We Collect

Zweizen may collect personal, operational, and technical information required for website functionality, customer service, order processing, logistics coordination, and operational communication.

• Name and contact details
• Billing and shipping information
• Email address and phone number
• Order and transaction details
• Website interaction and browsing information
• Customer support communication records

How We Use Information

Collected information may be used to support website operations, order fulfillment, customer communication, logistics coordination, service improvements, operational analytics, and customer support processes.

• Order processing and delivery coordination
• Customer support and communication
• Website performance improvement
• Operational verification and fraud prevention
• Marketing communication where permitted
• Business analytics and operational management

Responsible Data Handling

Zweizen aims to maintain responsible data management practices aligned with operational security awareness and customer privacy expectations.

Reasonable technical and operational measures may be used to help protect customer information from unauthorized access, misuse, or operational risks.

Cookies & Website Technologies

Zweizen may use cookies, analytics tools, and website technologies to improve digital functionality, website experience, operational performance, and customer accessibility.

Users may manage browser settings related to cookies according to their personal preferences.

Third-Party Service Providers

Zweizen may work with third-party operational service providers including logistics partners, payment processors, website service providers, analytics tools, communication systems, and marketplace platforms.

These third parties may access limited operational information only where required for service-related functionality and operational coordination.

Marketing & Communication Preferences

Customers may receive updates related to orders, operational notices, wellness-focused product information, promotional communication, or brand updates where applicable.

Users may request to opt out of non-essential marketing communication whenever operationally possible.

Data Retention

Operational information may be retained for business, legal, operational, customer support, compliance, analytics, and transaction-related purposes as reasonably required.

User Rights & Requests

Customers may contact Zweizen regarding operational privacy concerns, information correction requests, communication preferences, or customer support-related privacy questions.

Operational verification may be required before processing certain requests.

Children’s Privacy

Zweizen does not knowingly collect personal information from children without appropriate authorization or supervision where applicable.

External Links & Third-Party Platforms

This website may contain links to third-party websites, marketplaces, payment systems, or external digital platforms. Zweizen is not responsible for the privacy practices or policies of external websites and third-party services.

Policy Updates

Zweizen reserves the right to update or revise this Privacy Policy without prior notice based on operational improvements, regulatory requirements, or evolving digital practices.

Continued use of the website implies acceptance of updated privacy policies and operational practices.

Contact Information

For privacy-related concerns or operational questions, customers may contact Zweizen Private Limited through official support channels.

Website: https://zweizen.com
Email: care@zweizen.com
Support: +91 7980717542

Head Office:
Kolkata Sector 5, Plot No K1, RDB Boulevard, Block EP & GP, Unit-5B, Salt Lake City, Bidhan Nagar, North Twenty Four Parganas, West Bengal, 700091.