At Zweizen Private Limited, customer satisfaction is our top priority. We are committed to providing exceptional support to address your inquiries, resolve issues, and enhance your overall experience.

1. How to Reach Us

Our dedicated customer support team is available to assist you through multiple channels:

 Email Support: support@zweizen.com
Phone Support: 03369029867
Live Chat: Available on www.zweizen.com
WhatsApp Support:  03369029867
Support Hours: Monday – Saturday, 9:00 AM – 7:00 PM (IST)

2. Types of Support We Provide

✅ Product Inquiries & Recommendations

• Need help choosing the right product? Our experts will guide you based on your needs.

✅ Order Assistance

• Order Tracking – Get real-time updates on your order status.
• Order Modifications – Change or cancel your order before shipment.
• Bulk Orders & B2B Support – Special assistance for distributors and bulk purchases.

✅ Shipping & Delivery Support

• Assistance with tracking, delivery timelines, and lost shipments.

✅ Returns & Refunds

• Initiate return requests and check refund statuses.

✅ Technical Support

• Help with website-related issues like login, checkout, and payment failures.

3. Response Time

We aim to resolve queries as quickly as possible:

For urgent issues, call us during working hours for faster resolution.

4. Escalation Process

If your issue is not resolved within the expected timeframe, you can escalate it to our Senior Support Team:
 Email: escalation@zweizen.com

5. Customer Feedback & Complaints

We value your feedback! If you have suggestions or complaints, let us know at feedback@zweizen.com. Your insights help us improve our products and services.

6. FAQs & Self-Help

Before reaching out, check our FAQs & Help Center for instant answers to common questions at www.zweizen.com/faq.

Thank you for choosing Zweizen Private Limited! We are here to serve you better. ?✨