1️⃣ Eligibility for Returns

Your item may be eligible for a return if it meets these conditions:

✅ Unopened & Unused – Product must be sealed, unused, and in original packaging.
✅ Return Request Timeline – Initiate returns within 7 days of receiving your order.
✅ Proof of Purchase – Valid order number or receipt required.
✅ Damaged/Defective Items – Report within 48 hours of delivery for damaged, defective, or incorrect items.

2️⃣ Non-Returnable Items

Certain items cannot be returned:

❌ Opened or Used Products – Packaging tampered with or product used.
❌ Personal Care & Consumables – Capsules, supplements, skincare products (for hygiene and safety).
❌ Customized or Bulk Orders – Private label/bulk purchases unless defective.
❌ Final Sale Items – Products marked "Non-Returnable" or "Final Sale".

3️⃣ Return Process

Follow these steps to return a product:

Step 1: Submit a Return Request
 Email: returns@zweizen.com
Include order details, reason for return, and product images (if applicable).

Step 2: Approval & Return Instructions
✅ Our team reviews your request within 2-3 business days.
✅ You will receive detailed shipping instructions.

Step 3: Ship the Product
 Pack securely to prevent damage.
 Return shipping cost is borne by the customer except for damaged/incorrect items.

Step 4: Quality Check & Refund Processing
? We inspect the returned item.
? Refund processed within 7-10 business days.

4️⃣ Refund Policy

Once your return is approved:

✅ Prepaid Orders – Refund credited to original payment method within 7-10 business days.
✅ Cash on Delivery (COD) – Refund via bank transfer after account verification.
✅ Replacement Option – Eligible customers may request a replacement instead of a refund.

5️⃣ Cancellation Policy

• Cancel orders before shipment for a full refund.
• Orders already shipped cannot be canceled.
• Zweizen reserves the right to cancel orders in case of fraudulent activity or stock unavailability.

6️⃣ Contact Us

Email: returns@zweizen.com
Phone: +91 XXXXXXXXXX
Website: www.zweizen.com

We value your trust and are committed to providing the best service possible! ?✨