Eligibility for Returns

Customers may request returns or replacements only under eligible circumstances such as damaged packaging, incorrect products received, missing items, or delivery-related issues.

• Return requests should be submitted within the applicable return request period after delivery.
• Products must remain unused, unopened, and in original packaging wherever applicable.
• Proof of purchase, order details, and supporting images may be required for verification.

Non-Returnable Items

Certain product categories may not qualify for returns or refunds due to hygiene, safety, operational, or consumable product considerations.

• Opened or used wellness products may not qualify for returns.
• Products damaged after delivery due to customer handling may not be eligible.
• Orders placed under special promotional campaigns may have separate conditions.
• Digital products, downloadable content, or gift items may not be refundable unless otherwise stated.

Replacement Policy

Replacement requests may be approved for products received in damaged condition, incorrect deliveries, or verified packaging-related issues.

Approved replacements are subject to stock availability and operational verification processes.

Refund Process

Refunds are processed only after return verification and approval through our operational review process.

• Approved refunds may be processed to the original payment method whenever applicable.
• Refund timelines may vary depending on banks, payment gateways, and operational verification.
• Shipping or convenience fees may not always be refundable unless required under applicable policies.

Return Request Process

Customers requesting returns, replacements, or refunds should contact official Zweizen support channels with complete order details and supporting information.

• Order ID or invoice details
• Customer contact information
• Reason for return request
• Supporting images where applicable

Order Cancellation

Orders may be cancelled before dispatch confirmation. Once orders are processed or shipped, cancellation requests may not be accepted.

Zweizen reserves the right to cancel orders due to stock unavailability, operational issues, payment verification concerns, or technical errors.

Damaged or Incorrect Deliveries

Customers should report damaged, missing, or incorrect deliveries promptly after receiving the shipment.

Packaging images, shipping labels, and product photographs may be required to support operational verification and resolution.

Shipping Charges

Shipping charges, cash-on-delivery fees, handling charges, or convenience fees may not always be refundable unless specifically approved under operational review.

Operational Review & Policy Rights

All return, refund, replacement, and cancellation requests are subject to operational review, verification processes, and policy eligibility conditions.

Zweizen reserves the right to approve, reject, or modify requests based on operational findings and policy compliance.

Policy Updates

Zweizen reserves the right to update or revise this Return & Refund Policy without prior notice. Customers are encouraged to review the latest policy version available on zweizen.com.

Contact Support

For return, replacement, refund, or cancellation support, customers may contact Zweizen through official customer support channels.

Website: https://zweizen.com
Email: support@zweizen.com
Support: +91 7980717542

Head Office:
Kolkata Sector 5, Plot No K1, RDB Boulevard, Block EP & GP, Unit-5B, Salt Lake City, Bidhan Nagar, North Twenty Four Parganas, West Bengal, 700091.